It seems another iPhone model is experiencing issues. This time the problem is with the camera. iPhone 7 Plus users report about a number of issues, ruining their camera experience.
The iPhone 7 Plus was the first phone coming from Apple to rock dual lens camera design. The camera features two lenses, able to capture better photos. Lately, many users report about various issues, from black screens to green or purple tints, to emergency notices telling users the phone has to cool down even if the phone is far away from being hot.
One Reddit thread has lots of reported issues. The thread is filled with users talking about various problems. One user wrote: “I opened up the camera app only to be met with a black image preview, sometimes I can get an image, however, it’s either tinted green or purple and was once accompanied by a screen stating ‘Emergency iPhone needs to cool down’ when the handset wasn’t even slightly warm.”
The user reported that performing a hard reset and factory restore didn’t bring any difference. The camera still had issues. Other users who faced the same issues contacted Apple, and the company replaced the device due to a “hardware fault.”
One user even found a guerilla tactic that should make the camera working again. Since the problems are more frequent when the camera is in video mode, if you swipe left and go to photo mode, and then force close the camera app from the App Switcher, lock the phone and finally reopen the camera app, it should make the app to work normally again.
Some users reported they had their phone replaced, while others managed to repair the faulty camera by replacing it altogether. If you decide to repair the phone, it is good to know that Apple repair staff replaces the waterproof housing each time a phone gets opened. It seems repair staff is already known with the issue since they already know what the problem is.
The issue isn’t software-based since users who upgraded to iOS 10.2 reported that the issue stayed after upgrading. A possible source may be a defective flex cable, which triggers faulty thermal readings, resulting in emergency cool down notices and the main camera problems.